Find 24-Hour Nurse Consultation Phone Numbers

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IMPORTANT: It’s almost time to renew your Medi-Cal coverage. You will get a letter in the mail that tells you if your Medi-Cal was renewed automatically by the county or if your county needs more information. If you receive a renewal packet or a notice asking for more information, please visit for the next steps.

At Prospect Medical, we want to make sure our members know the answer to this question: Where should you go for care after your primary care physician’s office has closed?

If you are experiencing an emergency or life-threatening condition, call 911 or go to the nearest emergency room. If it is not an emergency or life-threatening condition, call your health plan or primary care physician for advice and direction, when possible.

Did you know that most health plans offer 24-hour nurse consultation lines? The nurse can advise you whether to go to an urgent care center or wait until your doctor’s office reopens for care.

Below are health plan nurse advice line phone numbers:

Aetna (800) 556-1555
Anthem Blue Cross (800) 700-9186
Blue Shield of California (877) 304-0504
Blue Shield Promise (800) 776-4466
Cigna (800) 564-9286
CalOptima (844) 447-8441
Health Net (800) 223-7691
LA Care Health Plan (800) 249-3619
Molina Healthcare (888) 275-8750
Secure Horizons (800) 370-3526
United Healthcare (877) 842-3210 

In an emergency, call 911!