Become Part of Our Provider Team
How to Join
We appreciate your interest in joining Prospect Medical.
We will review your information—along with our current network needs—and provide a response to you within 30 days. Your interest is most appreciated, and we look forward to partnering with you.
For physicians who need to update their practice information, such as address, suite, phone or fax changes, please send the updated information to us via email. Be sure to include the new change, effective date and W-9.
Below are our provider training modules that you can access to assist you in providing care to our members. Trainings on this site are provided for physicians with the following family of companies:
- Prospect Medical
- San Miguel IPA
- Pacific Healthcare IPA
- Prospect Health Services
- CharterCare Provider Group Rhode Island
- AMVI Medical Group
- Good Samaritan Medical Practice Association
Provider Portal – Aerial Care Login
Aerial Care is Prospect’s provider portal that allows providers to check eligibility status, referral submission, referral status and referral modifications, claim status and access provider resources for member care coordination.
Our provider relations team serves as the liaison between our providers and Prospect Medical. Among other things, the department educates you and/or your staff on Aerial Care, Prospect Medical's web-based physician portal, for referral submissions, our Physician Incentive Programs and customer service training. We also assist with:
- Provider and patient eligibility questions
Provider Satisfaction Survey
As a Prospect provider, your opinion really matters. How are we doing? Let us know by completing this short provider satisfaction survey.
Your input is greatly appreciated and will assist us in becoming the best organization we can be. Thank you for your feedback and assistance.
Providers can contact our Customer Service Team at (800) 708-3230. Inquiries about eligibility, referrals, claims status, etc., can also be emailed to us.