Joining Prospect Medical Group as a Healthcare Provider

Flu Vaccine- Get your flu vaccine!

IMPORTANT: It’s almost time to renew your Medi-Cal coverage. You will get a letter in the mail that tells you if your Medi-Cal was renewed automatically by the county or if your county needs more information. If you receive a renewal packet or a notice asking for more information, please visit for the next steps.

Become Part of Our Provider Team

How to Join

We appreciate your interest in joining Prospect Medical.

Physicians should submit a letter of interest, W-9, a current Curriculum Vitae, and a completed questionnaire to our Provider Contracting Department via email.

We will review your information—along with our current network needs—and provide a response to you within 30 days. Your interest is most appreciated, and we look forward to partnering with you.

For physicians who need to update their practice information, such as address, suite, phone or fax changes, please send the updated information to us via email. Be sure to include the new change, effective date and W-9.

Provider Training

Below are our provider training modules that you can access to assist you in providing care to our members. Trainings on this site are provided for physicians with the following family of companies:

  • Prospect Medical
  • Prospect Health Services
  • CharterCare Provider Group Rhode Island
  • AMVI Medical Group

Provider Portal – Aerial Care Login

Aerial Care is Prospect’s provider portal that allows providers to check eligibility status, referral submission, referral status and referral modifications, claim status and access provider resources for member care coordination.

Log in to Aerial Care

Take the Aerial Care Provider Training

Provider Relations

Our provider relations team serves as the liaison between our providers and Prospect Medical. Among other things, the department educates you and/or your staff on Aerial Care, Prospect Medical's web-based physician portal, for referral submissions, our Physician Incentive Programs and customer service training. We also assist with:

  • Contracts
  • Claims
  • Authorizations
  • Provider and patient eligibility questions

Provider Satisfaction Survey

As a Prospect provider, your opinion really matters. How are we doing? Let us know by completing this short provider satisfaction survey.

Your input is greatly appreciated and will assist us in becoming the best organization we can be. Thank you for your feedback and assistance.


Providers can contact our Customer Service Team at (800) 708-3230. Inquiries about eligibility, referrals, claims status, etc..

Call Provider Services at