Prospect Medical Member & Prospective Member Inquiries

Flu Vaccine- Get your flu vaccine!

IMPORTANT: It’s almost time to renew your Medi-Cal coverage. You will get a letter in the mail that tells you if your Medi-Cal was renewed automatically by the county or if your county needs more information. If you receive a renewal packet or a notice asking for more information, please visit for the next steps.

Contact Us

How Can We Help With Your Care Needs?

Thank you for visiting our website. There are many ways to contact us at Prospect Medical. We look forward to hearing from you and answering any questions you may have!

Member and Prospective Member Inquiries

If you are a Prospect Medical member or would like to become one, please call our Customer Services Department at (800) 708-3230. Our multilingual representatives are available to help you Monday through Friday from 8 a.m. and 5 p.m. or you can email us.

For Medicare-eligible members, email us or call our Senior VIP Line at (877) 619-5900.

Members with hearing or speech impairments, please dial 711 for California Relay TTD/TTY assistance.

Provider Inquiries

Providers with questions about eligibility, referrals or claims status can reach us between 8 a.m. and 5 p.m. at (800) 708-3230.

Hospital Admissions Inquiries

For Hospital Admissions Prior Authorization Request call (800) 708-3230 Option 1, Option 1

Compliance Concerns

To anonymously or in confidence report a compliance related problem or concern, please call this compliance hotline telephone number: 1-844PMETHIC (1-844-763-8442) or visit this website:


We are located at 600 City Parkway West, 10th Floor, Orange, CA 92868.