How to Select a PCP | Prospect Medical Systems

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Prospect Medical Systems / For Members / Disney Member Portal / How to Select a PCP

How to Choose a Primary Care Provider (PCP)

Making the Right Choice for You

Choosing the right primary care provider (PCP) is one of the most important decisions you can make for your health and well-being. That’s why Prospect Medical's extensive physician network gives you more choices for the care you need. You can choose the one who best meets your and your family’s needs by name, location, specialty or language.

A PCP can be a general or family practice doctor who cares for your entire family, or a pediatrician or internal medicine physician. Many of our providers also have special training and skills, such as speaking multiple languages.

The PCP you select works with you and Prospect Medical Group to help coordinate your healthcare needs.

Prospect Makes it Easy for Disney Cast Members and Employees

Here’s how to choose the PCP that best suits your needs:

  • Your Red Carpet Usher can assist you in choosing a PCP and scheduling your first appointment by calling (844) 757-7999
  • Contact Cigna at (800) 577-7498, option 1, to choose a physician within Prospect Medical Group's extensive physician network or visit our Physician Directory to select a physician by name, location or specialty

If you need authorization for a referral or request, your PCP will send it to Prospect’s Utilization Management staff for approval. Here’s how it works:

  • Most referrals or requests are received back within five business days and many can be approved the same day
  • If you have a question about a referral or the status of an authorization request, you can contact your PCP’s office or call your Red Carpet Usher at (844) 757-7999

Some of our Primary Care providers participated in video introductions for you to learn more about them and their practice. Visit our YouTube channel to learn more about the doctors https://www.youtube.com/channel/UCbxRBYc_3y87qpGgPchv6Cg

Contact Your Usher

If you want to change PCPs or would like guidance selecting a new PCP, you can do so by calling Cigna at (800) 577-7498, option 1, or your Red Carpet Usher at (844) 757-7999, 8 a.m. to 5 p.m., Monday through Friday.

Call Your Usher!
(844) 757-7999